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Patients
Searching, booking and getting started · 7 articles
- How to choose a therapist on VínculoWhat to look for in a profile to find someone you feel comfortable with.
- How to book your first sessionChoose the service, day and time, and pay securely. We walk you through each step.
- Cancelling or changing an appointmentHow the 24, 48 and 72-hour policies work and what happens if you cancel late.
- How online sessions workWhat you need, how to join the room and what to do if the connection drops.
- Talking to your therapist before bookingWhat the chat before booking is for, and why some details appear hidden.
- If you’re not a good fit with your therapistChanging professional is normal. Here’s how to do it without any hassle.
- How reviews workClosed questions, combined results and no public free-text reviews.
Psychologists
Signing up, verification and fees · 6 articles
- Requirements to join as a professionalThe qualification, registration and documents you need to publish your profile.
- How we verify your profileWhat we check, how long it takes and what happens if something doesn’t add up.
- Fees: the Free and Pro plansWhat you pay per new patient, per session charged and for groups, with VAT.
- Bring your patients: personal link and invitationsHow to use Vínculo with the patients you already have, with no new-patient fee.
- How profiles are ordered in searchThe ranking criteria, explained. Spoiler: paying doesn’t move you up.
- Clinical records: custody, retention and exportWho is responsible for clinical data, how long it’s kept and how you take it with you.
Payments and invoices
Payments, refunds and Verifactu · 6 articles
- How you pay and when you’re chargedCard payment when you book, packs and weekly subscriptions.
- RefundsWhen we give your money back and how long it takes to arrive.
- Your invoices and claiming from your insurerWhere to find your invoices and how to get a full invoice with your NIF.
- Verifactu: what it is and how we handle it for youThe obligation to invoice with compliant systems reaches the self-employed on 1 July 2027.
- VAT in psychology: what’s exempt and what isn’tHealth therapy is exempt; workshops, training or coaching carry VAT.
- When you receive your moneyHow payments with Stripe and transfers to your account work.
Privacy
Your data and your rights · 3 articles
- What data we process and whyThe difference between your account data and clinical data, explained briefly.
- How to exercise your rights over your dataAccess, rectification, erasure, portability and objection: where and how to ask.
- Security of video sessions and chatEncryption, no recordings and rooms only you and your therapist can enter.
Urgent help
If you’re having a hard time right now · 2 articles
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