How online sessions work
What you need, how to join the room and what to do if the connection drops.
Updated on 8 Oct 2026 · 1 min read
Online sessions are video calls within Vínculo, in an encrypted room. You don’t have to install anything or share external links.
Before you start
- Find a private place where nobody can overhear you.
- Use an up-to-date browser (Chrome, Safari, Edge or Firefox) or the Vínculo app.
- Check you have a good connection and allow access to your camera and microphone.
To join
A few minutes before the time, go to My sessions and tap Join the room.
If it drops
Join again from the same button. If that isn’t possible, your therapist will suggest how to make up the time.
Sessions aren’t recorded. Neither you nor your therapist can record them without an express written agreement.
Can’t find what you’re looking for?
Write to us and we’ll reply on working days. This channel isn’t for emergencies.