If you’re not a good fit with your therapist
Changing professional is normal. Here’s how to do it without any hassle.
Updated on 8 Oct 2026 · 1 min read
The relationship with your therapist is an important part of the process. If you feel you’re not a good fit, you can look for someone else whenever you like, without explaining why.
How to do it
- Cancel future sessions within their policy’s period to get your money back.
- Find another profile and book as you did the first time.
- If you had a pack, you can pause it or talk to your therapist about the remaining sessions.
Your clinical record
Each professional keeps your record. It doesn’t pass from one to another without your permission. If you’d like the person who sees you from now on to know about your process, you can ask for a copy and share it yourself.
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